DrFirst Status

PDMP Third-Party Incident for Tennessee

Update - Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Aug 04, 2026 - 12:34 EDT

Update - We are continuing to investigate this issue.
Jul 27, 2026 - 11:25 EDT

Investigating - We are currently investigating this issue.
Jul 24, 2026 - 14:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 2026 - 09:50 EDT

Update - We are continuing to investigate this issue.
Jul 23, 2026 - 10:00 EDT

Update - We are continuing to investigate this issue.
Jul 21, 2026 - 17:20 EDT

Update - We are continuing to investigate this issue.
Jul 17, 2026 - 14:57 EDT

Investigating - Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Jul 17, 2026 - 13:55 EDT

Backline Operational

Canada Operational

Medication History (MedHx) Canada Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - Medication History (Canada) Operational

Electronic Prescribing for Controlled Substances (EPCS) Operational

Huddle Operational

E-Prescribing Mobile (iPrescribe) Operational

InfinID Operational

Medication History (MedHx) Operational

Electronic Prior Authorization (Myndshft) Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Total Benefits (Provider Solutions) Operational

Electronic Prior Authorization (ePA) Operational

Price Transparency (mBC) Operational

Eligibility - Pharmacy Benefits Operational

E-Prescribing Desktop (Rcopia) Operational

E-Prescribing Desktop Region 1 (Rcopia) Operational

E-Prescribing Desktop Region 2 (Rcopia) Operational

E-Prescribing Desktop Region 3 (Rcopia) Operational

E-Prescribing Desktop Region 4 (Rcopia) Operational

E-Prescribing Desktop Region 5 (Rcopia) Operational

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational

Prescription Engagement (RxInform) Operational

Prescription Routing (Gadget) Operational

DrFirst Universal Login (IDaaS) Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

System Migrations (SmartProcessor) Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Prescription Renewals (SmartRenewal) Operational

DrFirst US Support Services Operational

DrFirst US Help Center Operational

DrFirst US Strategic & Premier Phone Support Operational

DrFirst US Live Messaging/Chat Operational

iPrescribe Support Services Operational

iPrescribe Help Center Operational

iPrescribe Callback Support Operational

iPrescribe Live Messaging/Chat Operational

Third-Party Vendor Services Operational

EPCS IDP (Experian/ID.me) Operational

PDMP Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - Medication History (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - August 6, 2026, 9:00 PM ET Aug `6`, `2026` `21:00`-`23:00` EDT

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, August 6, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Jul 30, 2026 - 08:45 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 6, 2026, 10:00 PM ET Aug `6`, `2026` `22:00` - Aug `7`, `2026` `00:00` EDT

DrFirst is performing system maintenance in our production environment on Thursday, August 6th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:10 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 11, 2026, 10:00 PM ET Aug `11`, `2026` `22:00` - Aug `12`, `2026` `00:00` EDT

DrFirst is performing system maintenance in our production environment on Tuesday, August 11th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:12 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 13, 2026, 10:00 PM ET Aug `13`, `2026` `22:00` - Aug `14`, `2026` `00:00` EDT

DrFirst is performing system maintenance in our production environment on Thursday, August 13th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:14 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 18, 2026, 10:00 PM ET Aug `18`, `2026` `22:00` - Aug `19`, `2026` `00:00` EDT

DrFirst is performing system maintenance in our production environment on Tuesday, August 18th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:16 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 20, 2026, 10:00 PM ET Aug `20`, `2026` `22:00` - Aug `21`, `2026` `00:00` EDT

DrFirst is performing system maintenance in our production environment on Thursday, August 20th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:18 EDT

Past Incidents

Aug `5`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - August 5, 2026, 3:00 AM ET

Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 EDT

Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, August 5, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Aug 3, 08:51 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 4, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, August 4th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Aug 3, 16:07 EDT

Aug `4`, `2026`

Unresolved incident: PDMP Third-Party Incident for Tennessee.

Aug `3`, `2026`

No incidents reported.

Aug `2`, `2026`

No incidents reported.

Aug `1`, `2026`

No incidents reported.

Jul `31`, `2026`

DrFirst Notification - Scheduled System Maintenance - Staging - -Prescribing Desktop (Rcopia) - July 31st, 10:00 AM ET

Completed - The scheduled maintenance has been completed.
Jul 31, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 30, 14:18 EDT

Jul `30`, `2026`

DrFirst Notification - Scheduled System Maintenance - Staging - E-Prescribing Desktop (Rcopia) - July 30th, 2:00 PM ET

Completed - The scheduled maintenance has been completed.
Jul 30, 17:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:17 EDT

Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, July 30th at 2:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 30, 14:16 EDT

Jul `29`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 29, 2026, 3:00 AM ET

Completed - The scheduled maintenance has been completed.
Jul 29, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 EDT

Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, July 29, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 27, 08:43 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – July 28, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:01 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, July 28th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 28, 12:37 EDT

DrFirst Notification - Emergency Network Maintenance - eRx Retail (iPrescribe) - Jul 28, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 EDT

Scheduled - DrFirst is performing emergency network maintenance in our production environment supporting eRx Retail (iPrescribe) on Tuesday, Jul 28, 2026, 10:00 PM to 12:00 AM ET

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 27, 16:55 EDT

Jul `28`, `2026`

Jul `27`, `2026`

Delays in Prescription Routing - Third Party Service Related

Resolved - This incident has been resolved.
Jul 27, 13:49 EDT

Identified - 3rd Party has identified the issue. Scripts are isolated to Ohio and New York
Jul 27, 12:30 EDT

Update - We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
Jul 27, 12:21 EDT

Investigating - We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
Jul 27, 11:47 EDT

Jul `26`, `2026`

No incidents reported.

Jul `25`, `2026`

Rcopia Staging Environment Login Issue

Resolved - This incident has been resolved.
Jul 25, 15:15 EDT

Investigating - We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.
Jul 25, 14:06 EDT

Jul `24`, `2026`

Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue

Resolved - This incident has been resolved.
Jul 24, 09:49 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 17:48 EDT

Investigating - We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
Jul 23, 14:11 EDT

Jul `23`, `2026`

DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 22nd, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Jul 23, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:01 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 22nd at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 22, 11:44 EDT

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - July 22nd 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Jul 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 22nd 2026, 10:00 PM ET to July 23rd 2026, 12:00 AM ET. During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 17, 16:06 EDT

Jul `22`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 22, 2026, 3:00 AM ET

Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 EDT

Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, July 22, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 20, 08:46 EDT

DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 21, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, July 21st at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 15, 13:47 EDT

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - August 6, 2026, 9:00 PM ET Aug 6, 2026 21:00-23:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 6, 2026, 10:00 PM ET Aug 6, 2026 22:00 - Aug 7, 2026 00:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 11, 2026, 10:00 PM ET Aug 11, 2026 22:00 - Aug 12, 2026 00:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 13, 2026, 10:00 PM ET Aug 13, 2026 22:00 - Aug 14, 2026 00:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 18, 2026, 10:00 PM ET Aug 18, 2026 22:00 - Aug 19, 2026 00:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 20, 2026, 10:00 PM ET Aug 20, 2026 22:00 - Aug 21, 2026 00:00 EDT

Past Incidents

Aug 5, 2026

Aug 4, 2026

Aug 3, 2026

Aug 2, 2026

Aug 1, 2026

Jul 31, 2026

Jul 30, 2026

Jul 29, 2026

Jul 28, 2026

Jul 27, 2026

Jul 26, 2026

Jul 25, 2026

Jul 24, 2026

Jul 23, 2026

Jul 22, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - August 6, 2026, 9:00 PM ET Aug `6`, `2026` `21:00`-`23:00` EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 6, 2026, 10:00 PM ET Aug `6`, `2026` `22:00` - Aug `7`, `2026` `00:00` EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 11, 2026, 10:00 PM ET Aug `11`, `2026` `22:00` - Aug `12`, `2026` `00:00` EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 13, 2026, 10:00 PM ET Aug `13`, `2026` `22:00` - Aug `14`, `2026` `00:00` EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 18, 2026, 10:00 PM ET Aug `18`, `2026` `22:00` - Aug `19`, `2026` `00:00` EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 20, 2026, 10:00 PM ET Aug `20`, `2026` `22:00` - Aug `21`, `2026` `00:00` EDT

Aug `5`, `2026`

Aug `4`, `2026`

Aug `3`, `2026`

Aug `2`, `2026`

Aug `1`, `2026`

Jul `31`, `2026`

Jul `30`, `2026`

Jul `29`, `2026`

Jul `28`, `2026`

Jul `27`, `2026`

Jul `26`, `2026`

Jul `25`, `2026`

Jul `24`, `2026`

Jul `23`, `2026`

Jul `22`, `2026`