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3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
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Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
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Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
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Total Benefits (Provider Solutions) Operational
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Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
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DrFirst US Help Center Operational
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iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 25th 2026, 10:00 PM ET Jun 25, 2026 22:00 - Jun 26, 2026 02:00 EDT

DrFirst is performing system maintenance in our production environment on Thursday, June 25th 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 01, 2026 - 09:58 EDT
Jun 14, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 14, 2026, 8:00 AM ET
Completed - The scheduled maintenance has been completed.
Jun 14, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 08:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, June 14, beginning at 8:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jun 11, 08:58 EDT
Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Issue affecting user login via LDAP within Backline
Resolved - This incident has been resolved.
Jun 11, 21:58 EDT
Investigating - We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.
Jun 11, 20:49 EDT
DrFirst Notification - Messaging (Chat) & Callback Support will be unavailable on 6/11/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting
Completed - The scheduled maintenance has been completed.
Jun 11, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:30 EDT
Scheduled - Messaging (Chat) & Callback Support will be unavailable on Thursday, 6/11/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting.

During this time, please submit a request at:

iPrescribe Support Services - https://help.iprescribe.com/hc/en-us/requests/new
Jun 9, 16:29 EDT
DrFirst Notification - Messaging (Chat) & Callback Support will be unavailable on 6/11/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting
Completed - The scheduled maintenance has been completed.
Jun 11, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:30 EDT
Scheduled - Messaging (Chat) & Callback Support will be unavailable on Thursday, 6/11/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting.

During this time, please submit a request at:

DrFirst US Support Services - https://help.drfirst.com/hc/en-us/requests/new
Jun 9, 16:33 EDT
iPrescribe Help Center Live Chat Unavailable
Resolved - This incident has been resolved.
Jun 11, 13:43 EDT
Investigating - We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.

Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.

We will provide an update as more information becomes available.
Jun 11, 13:24 EDT
Jun 10, 2026
DrFirst Notification - Scheduled Network Maintenance - Production Environment - June 10, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 10, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 EDT
Scheduled - We will be implementing a firewall to control outbound traffic to the production US-EAST-2 environment.

Currently, we have live production traffic from both Comsrv and Gadget production workloads in US-EAST-2.

Applications in US-EAST-2 — Gadget:

pharmacy-service.drfirst.com

pharmacy-service-east2.drfirst.com

prod-us-gadget-east2-prometheus.prod.drfirst.com

Applications in US-EAST-2 — Comsrv:

prod-us-comsrv-east2-prometheus.prod.drfirst.com

drug-service.drfirst.com

drug-service-east2.drfirst.com

formulary-service.drfirst.com

formulary-service-east2.drfirst.com

Scheduled Maintenance Window: 10:00 PM EDT on Jun 10, 2026

During the maintenance window, there may be a 1–2 minute interruption to outbound traffic only.
Jun 4, 15:08 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - June 10, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, June 10, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 8, 09:23 EDT
Jun 9, 2026
Real Time Prescription Benefit — Intermittent Connectivity Issues
Resolved - This incident has been resolved.
Jun 9, 14:52 EDT
Investigating - We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.

In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
Jun 8, 18:31 EDT
Jun 8, 2026
Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
Resolved - This incident has been resolved.
Jun 8, 11:52 EDT
Investigating - We are currently investigating this issue.
Jun 2, 13:58 EDT
Update - The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored.

Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
Jun 2, 13:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 13:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 2, 11:30 EDT
Update - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Jun 2, 10:50 EDT
Update - We are continuing to investigate this issue.
Jun 1, 08:42 EDT
Update - We are continuing to investigate this issue.
May 29, 21:02 EDT
Update - We are continuing to investigate this issue.
May 26, 12:34 EDT
Update - The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
May 21, 18:32 EDT
Update - A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
May 21, 13:12 EDT
Update - We are continuing to investigate this issue.
May 21, 08:28 EDT
Update - We are continuing to investigate this issue.
May 19, 18:44 EDT
Update - We are continuing to investigate this issue.
May 19, 13:31 EDT
Update - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 14:48 EDT
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 13:37 EDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026
Updated: Emergency System Maintenance - Production - E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) - June 5th, 2026, 11:30 PM ET
Completed - The scheduled maintenance has been completed.
Jun 6, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:30 EDT
Update - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop & Mobile applications in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 17:00 EDT
Update - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop application in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 15:54 EDT
Update - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop application in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 15:52 EDT
Scheduled - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop application in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 23:30 EDT
Jun 5, 2026
Identity Proofing (IDP) Issue
Resolved - This incident has been resolved.
Jun 5, 10:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 09:36 EDT
Update - We are continuing to investigate this issue.
Jun 4, 21:57 EDT
Investigating - We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
Jun 4, 20:47 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 4th 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, June 4th 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 4, 13:23 EDT
Jun 4, 2026
Jun 3, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - June 3, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jun 3, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, June 3, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 1, 08:44 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 2nd 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 3, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 2nd 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 26, 15:49 EDT
Jun 2, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – June 2, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 2, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 1, 08:51 EDT
Jun 1, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – June 1, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, June 1, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 1, 08:49 EDT
May 31, 2026

No incidents reported.

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