All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) - February 11, 2026, 10:00 PM ET Feb 11, 2026 22:00 - Feb 12, 2026 00:00 EST

DrFirst is performing system maintenance in our production environment on Wednesday, February 11, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 28, 2026 - 14:55 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 12, 2026, 9:00 PM ET Feb 12, 2026 21:00-23:00 EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, February 12th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Posted on Feb 05, 2026 - 07:42 EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - February 12, 2026, 10:00 PM ET Feb 12, 2026 22:00 - Feb 13, 2026 06:00 EST

DrFirst's Data Center provider will be performing scheduled maintenance Thursday, February 12, 2026, beginning at 10:00 PM ET through Friday, February 13, 2026, 6:00 AM ET.

No service interruption is expected during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 20, 2026 - 16:41 EST

DrFirst Notification - Scheduled System Maintenance – E-Prescribing Desktop Staging Environment (Rcopia) - February 18, 2026, 1:00 PM ET Feb 18, 2026 13:00-15:00 EST

DrFirst is performing system maintenance in our production environment on Wednesday, February 18, 2026, beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Feb 06, 2026 - 16:58 EST
Feb 11, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - February 11, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:00 EST
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, February 11, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 9, 15:38 EST
DrFirst Notification - Scheduled System Maintenance – Production - Medication History (MedHx) - February 10, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 11, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 22:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 2, 15:12 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 10, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:52 EST
Feb 10, 2026
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
Feb 10, 18:11 EST
Update - We are continuing to monitor for any further issues.
Feb 10, 17:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 17:02 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 16:41 EST
Update - We are continuing to investigate this issue.
Feb 10, 16:07 EST
Investigating - We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
Feb 10, 15:57 EST
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) - February 10, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Feb 10, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 13:30 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, February 10, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 9, 13:07 EST
DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS/PDMP/InfinID/ID.me)- February 9, 2026, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 10, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, February 9, 2026, beginning at 11:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:48 EST
Feb 9, 2026
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)
Resolved - This incident has been resolved.
Feb 9, 12:42 EST
Investigating - We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
Feb 9, 12:38 EST
Feb 8, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 8, 2026, 9:00 AM ET
Completed - The scheduled maintenance has been completed.
Feb 8, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, February 8th, beginning at 9:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Feb 5, 07:40 EST
Feb 7, 2026

No incidents reported.

Feb 6, 2026
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop & Mobile (Rcopia & iPrescribe) - February 5, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 6, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 5, 2026, beginning at 10:00 PM ET. This maintenance is related to the processing delays experienced earlier today.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 5, 20:38 EST
DrFirst Notification - Scheduled System Maintenance – Production - Electronic Prescribing for Controlled Substances (EPCS) - February 5, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 6, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 5, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 5, 17:33 EST
Feb 5, 2026
CVS Prescription Processing Delays
Resolved - Scheduled E-Prescribing Desktop and Mobile maintenance completed.
Feb 5, 23:06 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 5, 16:51 EST
Update - We are continuing to investigate this issue.
Feb 5, 16:08 EST
Update - We are continuing to investigate this issue.
Feb 5, 15:16 EST
Update - We are continuing to investigate this issue.
Feb 5, 14:39 EST
Update - We are continuing to investigate this issue.
Feb 5, 14:00 EST
Update - We are continuing to investigate this issue.
Feb 5, 13:22 EST
Investigating - We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.
Feb 5, 12:25 EST
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 5, 2026, 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 EST
Scheduled - DrFirst has been notified by KASPER, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in Kentucky, that they will be performing scheduled maintenance in their production environment on Thursday, February 5th, beginning at 7:00 pm ET.

During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 5, 09:07 EST
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 5, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, February 5th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Feb 5, 07:38 EST
DrFirst Notification - Scheduled System Maintenance - E-Prescribing Desktop (Rcopia Staging Environment) - February 5, 2026, 2:30 PM ET
Completed - The scheduled maintenance has been completed.
Feb 5, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 14:30 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, February 5, 2026, beginning at 2:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 4, 15:24 EST
DrFirst Notification - Scheduled System Maintenance – Production – DrFirst Universal Login (IDaaS) - February 4, 2026, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 5, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, February 4, 2026, beginning at 11:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:43 EST
Feb 4, 2026
DrFirst Notification - Scheduled System Maintenance – Production – SmartSuite - February 3, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 3, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:40 EST
Feb 3, 2026
DrFirst Notification - Scheduled System Maintenance - E-Prescribing Desktop (Rcopia Staging Environment) - February 3, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Feb 3, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:30 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, February 3rd at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 3, 08:56 EST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
DrFirst Notification - Scheduled System Maintenance - Help Center (US Brand) - January 30, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 31, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 EST
Scheduled - DrFirst is performing scheduled system maintenance to help.drfirst.com on January 30, 2026, from 10:00 PM ET until midnight.

During this maintenance window, the Help Center will be completely offline—ticket submission and chat services will be unavailable.

Thank you for your patience as we work to improve our ability to address your support needs.
Jan 22, 13:30 EST
Jan 30, 2026
DrFirst Notification - Scheduled Network Maintenance - Production Environment - January 30, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 30, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 EST
Scheduled - DrFirst is performing network maintenance on Friday, January 30, 2026, beginning at 10:00 PM ET.

Two brief 1-3 minute interruptions to network traffic may occur during the maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 8, 15:17 EST
DrFirst Notification - Scheduled System Maintenance – Test – PDMP - January 30, 2025, 11:00 AM ET
Completed - The scheduled maintenance has been completed.
Jan 30, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 11:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their Test environment on Friday, January 30th, beginning at 11:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Jan 28, 18:21 EST
DrFirst Notification - Scheduled System Maintenance - E-Prescribing Desktop Staging Environment (Rcopia) - January 29th, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 30, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, January 29th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 29, 14:14 EST
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 29, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 30, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, January 29, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 22, 16:24 EST
Jan 29, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - January 29, 2026, 2:00 AM ET
Completed - The scheduled maintenance has been completed.
Jan 29, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, January 29th, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Jan 28, 18:24 EST
DrFirst Notification - Scheduled System Maintenance – Production – Canada Medication History - January 28, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 29, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, January 28, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 21, 13:30 EST
Jan 28, 2026
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 27, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 28, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, January 27, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 22, 16:18 EST
DrFirst Notification - Scheduled System Maintenance – Production – Canada Smart - January 27, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 28, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, January 27, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 21, 13:28 EST
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