All Systems Operational

Backline Operational
Canada Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBC) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SFTP Services Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
Provider Identity Proofing (IDP) Operational
PDMP Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 6, 2026, 9:45 PM ET Nov 6, 2026 21:45-22:30 EST

Our vendor will be performing scheduled maintenance on Friday, November 6th between 9:45 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 05, 2026 - 16:33 EST

RESCHEDULED: DrFirst Production System Maintenance – November 10, 2026 at 10:00 PM ET (Previously November 6) Nov 6, 2026 22:00 - Nov 7, 2026 00:00 EST

Update - Updated Maintenance Notice – New Date: Tuesday, November 10th

DrFirst has rescheduled its previously announced system maintenance in our production environment. Maintenance will now take place on Tuesday, November 10th at 10:00 PM ET, instead of Friday, November 6th.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to https://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: https://status.drfirst.com
Nov 06, 2026 - 09:31 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Friday, November 6th at 10:00 PM ET.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to https://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: https://status.drfirst.com
Oct 28, 2026 - 15:38 EDT

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 7, 2026, 6:40 AM ET Nov 7, 2026 06:30-07:15 EST

Our vendor will be performing scheduled maintenance on Saturday, November 7th between 6:40 AM and 7:10 AM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 05, 2026 - 16:36 EST

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 7, 2026, 9:40 PM ET Nov 7, 2026 21:30-22:30 EST

Our vendor will be performing scheduled maintenance on Saturday, November 7th between 9:40 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 05, 2026 - 16:38 EST

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 8, 2026, 6:50 AM ET Nov 8, 2026 06:45-07:30 EST

Our vendor will be performing scheduled maintenance on Sunday, November 8th between 6:50 AM and 7:30 AM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 05, 2026 - 16:40 EST

DrFirst Notification - Scheduled System Maintenance – Production - US Brand Messaging – November 27, 2026, 10:00 PM ET Nov 27, 2026 22:00 - Nov 28, 2026 00:00 EST

Our vendor is performing system maintenance on Friday, November 27, 2026, beginning at 10:00 PM ET and ending by Midnight ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 23, 2026 - 16:32 EDT

Nov 6, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 5, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, November 5, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Nov 1, 01:30 EDT

Nov 5, 2026

DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 5, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 EST
Scheduled - Upcoming Production System Failover

Failover: Oct 29, 2026

Failback: Nov 5, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Oct 2, 14:12 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – November 4th, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, November 4th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Nov 4, 13:07 EST

Nov 4, 2026

Delays in Provider Identity Proofing Due to NPI Registry Maintenance
Resolved - This incident has been resolved.
Nov 4, 09:09 EST
Monitoring - Due to CMS maintenance on the NPI Registry website, IDP invitations for providers who are new to the registry or recently updated their information may be delayed. All other identity proofing is unaffected.
Nov 3, 13:51 EST

Nov 3, 2026

iPrescribe Support Incident Notice
Resolved - This incident has been resolved.
Nov 3, 09:45 EST
Update - We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.
Nov 3, 08:49 EST
Investigating - We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.
Nov 3, 08:08 EST

Nov 2, 2026

Intermittent Performance Issues - Pharmacy Network - Prescribing
Resolved - This incident has been resolved.
Nov 2, 14:07 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 11:23 EST
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Nov 2, 10:53 EST

Nov 1, 2026

DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - October 31, 2026 - 11:59 PM
Completed - The scheduled maintenance has been completed.
Nov 1, 01:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 23:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 09:43 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 13:30 EDT
Scheduled - DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from October 31, 2026 at 11:59 PM ET to November 1, 2026 at 4:00 AM ET.

There is anticipated interruption in services during this maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Sep 30, 10:51 EDT

Oct 31, 2026

Oct 30, 2026

No incidents reported.

Oct 29, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 29, 2026, 10:00 PM ET (UPDATED)
Completed - The scheduled maintenance has been completed.
Oct 29, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 EDT
Update - Revised: DrFirst is performing system maintenance in our production environment on Thursday, October 29, 2026, beginning at 10:00 PM ET and ending at 10:15 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 26, 14:44 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, October 29, 2026, beginning at 10:00 PM ET.

During this window, users may experience intermittent interruptions to prescription routing services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 26, 14:34 EDT
DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Oct 29, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 EDT
Scheduled - Upcoming Production System Failover

Failover: Oct 29, 2026

Failback: Nov 5, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Oct 2, 14:10 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 28, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Oct 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, October 28, 2026, beginning at 9:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 26, 14:31 EDT

Oct 28, 2026

DrFirst Notification - Scheduled System Maintenance – Production - iPrescribe Messaging – October 28, 2026, 2:00 AM ET
Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 02:00 EDT
Scheduled - Our vendor is performing system maintenance on Thursday, October 28, 2026, beginning at 2:00 AM ET.

Service interruptions are expected for 2 minutes during this scheduled maintenance window.

For any questions, please go to https://help.iprescribe.com/ or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 23, 16:26 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 27, 2026, 10:00 PM ET (RESCHEDULED FROM 10/20)
Completed - The scheduled maintenance has been completed.
Oct 28, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 EDT
Update - DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

Please note: this maintenance was originally scheduled for October 20, 2026, and was rescheduled to October 27, 2026.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 19, 15:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 24, 13:23 EDT

Oct 27, 2026

DrFirst Notification - Messaging (Chat) & Callback Support will be unavailable on 10/27/2026 from 12:15 PM to 2:00 PM ET for a mandatory company meeting
Completed - The scheduled maintenance has been completed.
Oct 27, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:15 EDT
Scheduled - Messaging (Chat) & Callback Support will be unavailable on Tuesday, 10/27/2026 from 12:15 PM to 2:00 PM ET for a mandatory company meeting.

During this time, please submit a request at:

iPrescribe: https://help.iprescribe.com/
US: https://help.DrFirst.com/
Oct 27, 08:46 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 25, 2026, 6:15 AM ET
Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 06:15 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Sunday, October 25th between 6:15 AM and 7:00 AM ET, affecting transactions routed to a single retail pharmacy partner.

During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 23, 13:08 EDT

Oct 24, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 24, 2026, 9:50 PM ET
Completed - The scheduled maintenance has been completed.
Oct 24, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:45 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Saturday, October 24th between 9:50 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner.

During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 23, 13:06 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 24, 2026, 6:15 AM ET
Completed - The scheduled maintenance has been completed.
Oct 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:15 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Saturday, October 24th between 6:15 AM and 7:00 AM ET, affecting transactions routed to a single retail pharmacy partner.

During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 23, 13:04 EDT

Oct 23, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 23, 2026, 9:45 PM ET
Completed - The scheduled maintenance has been completed.
Oct 23, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:45 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Friday, October 23rd between 9:45 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner.

During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 23, 13:02 EDT
DrFirst Notification - Scheduled System Maintenance - Production - October 22nd, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Oct 23, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, October 22nd at 10:00 PM ET.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:

If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com

If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Oct 1, 10:46 EDT
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - October 22nd, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Oct 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, October 22nd at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Oct 21, 10:47 EDT
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