All Systems Operational

Backline Operational
Canada Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBC) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - September 24, 2026, 9:00 PM ET Sep 24, 2026 21:00 - Sep 25, 2026 00:00 EDT

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, September 24, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Sep 17, 2026 - 09:58 EDT

Sep 21, 2026

No incidents reported today.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

DrFirst Notification - Scheduled System Maintenance - Production - DrFirst Universal Login (IDaaS)- September 19, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Saturday, September 19, 2026, beginning at 10:00 PM ET.

Some service interruptions are expected during this scheduled maintenance window. End users will be temporarily logged out of production applications and services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 18, 13:18 EDT

Sep 18, 2026

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
Sep 18, 13:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 13:46 EDT
Update - We are continuing to investigate this issue.
Sep 18, 13:38 EDT
Investigating - Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 18, 13:38 EDT
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization
Resolved - This incident has been resolved.
Sep 18, 10:36 EDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 10:07 EDT
Update - We are continuing to work on a fix for this issue.
Sep 17, 17:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 15:06 EDT
Update - We are continuing to investigate this issue.
Sep 17, 15:03 EDT
Investigating - Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 17, 14:42 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 17, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, September 17, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 16, 10:54 EDT

Sep 17, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - September 17, 2026, 2:00 AM ET
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, September 17, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Sep 14, 09:17 EDT
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop Region (Rcopia) September 16th, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 15:58 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, September 16th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Sep 14, 17:25 EDT

Sep 16, 2026

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - September 16, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, September 16, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 14, 09:20 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 13, 2026, 6:15 AM ET
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:15 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Sunday, September 13th between 6:15 AM and 7:00 AM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.
Sep 11, 12:57 EDT

Sep 12, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 12, 2026, 10:50 PM ET
Completed - The scheduled maintenance has been completed.
Sep 12, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:45 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Saturday, September 12th between 10:50 PM and 11:30 PM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.
Sep 11, 12:55 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 12, 2026, 6:15 AM ET
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:15 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Saturday, September 12th between 6:15 AM and 7:00 AM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.
Sep 11, 12:53 EDT

Sep 11, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 11, 2026, 9:45 PM ET
Completed - The scheduled maintenance has been completed.
Sep 11, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:45 EDT
Scheduled - Our vendor will be performing scheduled maintenance on Friday, September 11th between 9:45 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.
Sep 11, 12:50 EDT
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Region 3)
Resolved - This incident has been resolved.
Sep 11, 11:19 EDT
Update - We are continuing to investigate this issue.
Sep 11, 10:08 EDT
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Region 3) at this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 11, 09:16 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 10, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, September 10, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 1, 14:24 EDT

Sep 10, 2026

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 10, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 10, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, September 10, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 8, 09:34 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 9, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, September 9, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 1, 14:22 EDT

Sep 9, 2026

DrFirst Notification - Scheduled System Maintenance - Staging - September 9th, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 9, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, September 9th at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Sep 9, 11:39 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - September 9, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, September 9, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 8, 08:05 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 8, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, September 8, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 1, 14:20 EDT

Sep 8, 2026

Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Resolved - This incident has been resolved.
Sep 8, 13:12 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 12:36 EDT
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 8, 12:01 EDT

Sep 7, 2026

No incidents reported.

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