DrFirst Status

All Systems Operational

Backline Operational

Canada Operational

MedHx (Canada) Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Pharmacy Data Network (Ontario) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - MedHx (Canada) Operational

EPCS Operational

Huddle Operational

iPrescribe Operational

MedHx Operational

Population Risk Management (PRM) Operational

Provider Solutions Operational

ePA Operational

mBC Operational

Rcopia Operational

Rcopia Region 1 Operational

Rcopia Region 2 Operational

Rcopia Region 3 Operational

Rcopia Region 4 Operational

Rcopia Region 5 Operational

Rcopia Staging Environment Operational

RxInform Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

SmartProcessor Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Support Services Operational

Phone Support Operational

Help Center & Ticket Portal Operational

Help Center Messaging/Chat Operational

Third-Party Vendor Services Operational

EPCS IDP (Experian/ID.me) Operational

PDMP Operational

InfinID Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - MedHx (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Production- Backline - May 13, 2024, 10:00 PM ET May 13, 2024 22:00-22:30 EDT

DrFirst is performing scheduled system maintenance to our production environment for Backline on May 13, 2024 ET.

There is an anticipated interruption in services of 10 minutes during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Account Manager.
Posted on Apr 24, 2024 - 12:43 EDT

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

PDMP Third-Party Incident for Illinois

Resolved - This incident has been resolved.
Apr 17, 23:02 EDT

Update - Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.
Apr 17, 16:44 EDT

Update - Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.
Apr 17, 14:05 EDT

Investigating - Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.
Apr 17, 13:45 EDT

PDMP Third-Party Incident

Resolved - This incident has been resolved.
Apr 17, 08:47 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 08:45 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 17, 08:31 EDT

Investigating - Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available. We are working with our partner and will keep this page updated.
Apr 17, 08:26 EDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

DrFirst Notification - Scheduled System Maintenance - Production - EPCS - April 11, 2024, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Apr 12, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 EDT

Scheduled - DrFirst is performing scheduled system maintenance in our production environment on Thursday, April 11, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 10, 10:18 EDT

Apr 11, 2024