Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
Posted Jun 30, 2025 - 14:38 EDT
This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)) and E-Prescribing Mobile (iPrescribe), Medication History (MedHx).