Issues with Phone Support (Support Services)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Sep 21, 2026 - 13:38 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 21, 2026 - 11:45 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 21, 2026 - 11:41 EDT

Investigating

DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.

Thank you for your patience.

Posted Sep 21, 2026 - 11:20 EDT

This incident affected: DrFirst US Support Services (DrFirst US Strategic & Premier Phone Support).