The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored.
Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
Posted Jun 02, 2026 - 13:57 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 02, 2026 - 13:23 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 02, 2026 - 11:30 EDT
Update
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Posted Jun 02, 2026 - 10:50 EDT
Update
We are continuing to investigate this issue.
Posted Jun 01, 2026 - 08:42 EDT
Update
We are continuing to investigate this issue.
Posted May 29, 2026 - 21:02 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 12:34 EDT
Update
The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
Posted May 21, 2026 - 18:32 EDT
Update
A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
Posted May 21, 2026 - 13:12 EDT
Update
We are continuing to investigate this issue.
Posted May 21, 2026 - 08:28 EDT
Update
We are continuing to investigate this issue.
Posted May 19, 2026 - 18:44 EDT
Update
We are continuing to investigate this issue.
Posted May 19, 2026 - 13:31 EDT
Update
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Posted May 18, 2026 - 14:48 EDT
Investigating
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Posted May 18, 2026 - 13:37 EDT
This incident affected: Third-Party Vendor Services (Pharmacy Network - Prescribing).