All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Messaging (Chat) service will be unavailable on 3/5/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting Mar 5, 2026 15:30-17:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Mar 04, 2026 - 12:08 EST
Scheduled - US Help Center:
Messaging (Chat) service will be unavailable on Thursday, 3/5/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting.

During this time, please submit a request at: https://help.drfirst.com/hc/en-us/requests/new
Mar 03, 2026 - 17:06 EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar 5, 2026 19:00-20:00 EST

Upcoming Production System Failover

Failover: Mar 5, 2026

Failback: Mar 12, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on March 5, 2026 at 7:00 PM ET. Failback on March 12, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Feb 15, 2026 - 10:22 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - March 5, 2026, 9:00 PM ET Mar 5, 2026 21:00 - Mar 6, 2026 02:00 EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, March 5th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Mar 03, 2026 - 17:32 EST

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 6, 2026, 10:00 PM ET Mar 6, 2026 22:00 - Mar 7, 2026 00:00 EST

DrFirst is performing system maintenance in our production environment on Friday, March 6, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Mar 04, 2026 - 09:50 EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar 12, 2026 19:00-20:00 EDT

Upcoming Production System Failover

Failover: Mar 5, 2026

Failback: Mar 12, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on March 5, 2026 at 7:00 PM ET. Failback on March 12, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Feb 15, 2026 - 10:23 EST
Mar 5, 2026

No incidents reported today.

Mar 4, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - March 4, 2026, 9:05 PM ET
Completed - The scheduled maintenance has been completed.
Mar 4, 22:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, March 4th, beginning at 9:05 pm ET. During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 4, 17:54 EST
DrFirst Notification - Scheduled System Maintenance – Test – PDMP - March 4, 2026, 11:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 4, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 11:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their test environment on Wednesday, March 4th, beginning at 11:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 3, 17:28 EST
DrFirst Notification - Scheduled System Maintenance - iPrescribe Help Center Messaging/Chat – March 4, 2026, 7:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 4, 09:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 07:15 EST
Update - We will be undergoing scheduled maintenance during this time.
Mar 4, 07:05 EST
Update - We will be undergoing scheduled maintenance during this time.
Mar 3, 14:08 EST
Scheduled - DrFirst is performing scheduled system maintenance to iPrescribe Help Center Messaging/Chat on Wednesday, March 4, 2026, at 7:00 AM ET for approximately 2 hours. The iPrescribe Messaging on the iPrescribe Help Center will be completely offline during this maintenance window.

Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs
Mar 2, 10:11 EST
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - March 4, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 4, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 03:00 EST
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, March 4, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 2, 08:42 EST
Mar 3, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – March 3, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Mar 3, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 13:30 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, March 3, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 2, 15:09 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 26, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 27, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 21:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, February 26th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Feb 20, 17:07 EST
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - February 26, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 27, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 26, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 19, 15:18 EST
Feb 26, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - February 25, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 26, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, February 25, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 19, 15:16 EST
Feb 25, 2026
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
Feb 25, 08:35 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 08:16 EST
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Feb 25, 08:03 EST
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - February 25, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 03:00 EST
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, February 25, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 23, 08:31 EST
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - February 24, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 24, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 18, 11:06 EST
Feb 24, 2026
Feb 23, 2026
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved - This incident has been resolved.
Feb 23, 22:15 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 19:48 EST
Update - We are continuing to investigate this issue.
Feb 23, 18:09 EST
Investigating - IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
Feb 23, 17:05 EST
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
Resolved - This incident has been resolved.
Feb 23, 14:46 EST
Update - We are continuing to work on a fix for this issue.
Feb 23, 13:18 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 12:42 EST
Investigating - DrFirst is aware of an issue affecting Electronic Prior Authorization (Myndshft) that may cause intermittent performance degradation for some customers. Our engineering team is actively investigating and working toward a resolution.
Feb 23, 12:09 EST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - February 19, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 20, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 19, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 17, 16:37 EST
Feb 19, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - February 18, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Feb 19, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, February 18, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 18, 15:15 EST
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