All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) ? Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Patient Engagement (RxInform) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 3rd, 2025, 10:00 PM ET Dec 3, 2025 22:00-23:30 EST

DrFirst is performing network maintenance in our production environment on Wednesday, December 3, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 03, 2025 - 14:02 EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 10th, 2025, 10:00 PM ET Dec 10, 2025 22:00-23:30 EST

Update - DrFirst is performing network maintenance in our production environment on Wednesday, December 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 03, 2025 - 13:41 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 13:39 EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 12th, 2025, 10:00 PM ET Dec 12, 2025 22:00-23:00 EST

DrFirst is performing firewall maintenance on Friday, December 12, 2025, beginning at 10:00 PM ET.

A brief 1-minute interruption to outbound traffic may occur during the maintenance window. Inbound traffic and services will not be affected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 20, 2025 - 17:06 EST
Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
DrFirst Notification - Scheduled Network Maintenance – Staging Environment - November 24th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 24, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 EST
Scheduled - DrFirst is performing network maintenance in our staging environment on Monday, November 24, 2025, beginning at 10:00 PM ET. As part of our ongoing commitment to security and system integrity, this maintenance window will include critical security patching on staging network devices.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 3, 13:54 EST
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 20, 2025, 2:00 AM ET
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, November 20th, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 30, 07:41 EDT
Nov 19, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 19, 2025, 1:00 AM ET
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, November 19th, beginning at 1:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Nov 12, 17:24 EST
Nov 18, 2025
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - November 18th, 2025 at 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 EST
Scheduled - On Tuesday, November 18th, 2025 at 10:00 PM ET, DrFirst will be performing system maintenance on our E-Prescribing Desktop (Rcopia) service in production environment.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.

The DrFirst Team
Nov 18, 12:32 EST
Cloudflare Global Network Issues
Resolved - This incident has been resolved.
Nov 18, 14:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 10:46 EST
Investigating - We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.
Nov 18, 09:34 EST
Update - We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.
Nov 18, 09:26 EST
Update - We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.
Nov 18, 09:21 EST
Identified - We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.
Nov 18, 09:16 EST
Investigating - We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.
Nov 18, 09:04 EST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage