DrFirst Status

Update - We are continuing to investigate this issue.
Oct 16, 2024 - 12:59 EDT

Update - We are continuing to investigate this issue.
Oct 15, 2024 - 11:02 EDT

Update - We are continuing to investigate this issue.
Oct 14, 2024 - 10:58 EDT

Investigating - Customers using Rcopia may experience issues accessing PDMP Patient Reports for the state Tennessee. We are working with our partner and will keep this page updated with the current status.
Oct 11, 2024 - 17:32 EDT

Backline Operational

Canada Operational

e-Prescribing (Canada) Operational

MedHx (Canada) Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Pharmacy Data Network (Ontario) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - MedHx (Canada) Operational

EPCS Operational

Huddle Operational

iPrescribe Operational

MedHx Operational

Myndshft Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Provider Solutions Operational

ePA Operational

mBC Operational

Rcopia Operational

Rcopia Region 1 Operational

Rcopia Region 2 Operational

Rcopia Region 3 Operational

Rcopia Region 4 Operational

Rcopia Region 5 Operational

Rcopia Staging Environment Operational

RxInform Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

SmartProcessor Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Support Services Operational

Phone Support Operational

Help Center & Ticket Portal Operational

Help Center Messaging/Chat Operational

Third-Party Vendor Services Partial Outage

EPCS IDP (Experian/ID.me) Operational

PDMP Partial Outage

InfinID Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - MedHx (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Production - October 18, 2024, 9:00 PM ET Oct 18, 2024 21:00 - Oct 19, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 18, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 10, 2024 - 17:25 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 21, 2024, 9:00 PM ET Oct 21, 2024 21:00 - Oct 22, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 21, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 10, 2024 - 17:32 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 22, 2024, 9:00 PM ET Oct 22, 2024 21:00 - Oct 23, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 22, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 10, 2024 - 17:30 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 23, 2024, 9:00 PM ET Oct 23, 2024 21:00 - Oct 24, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 23, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 10, 2024 - 17:36 EDT

DrFirst Notification - Scheduled System Failover - Production - RxInform - October 24, 2024, 7:00 PM ET Oct 24, 2024 19:00-20:00 EDT

RxInform will perform a scheduled system failover in our Production environment on October 24, 2024 at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period.
Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

To see this notice at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 09, 2024 - 09:28 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 24, 2024, 9:00 PM ET Oct 24, 2024 21:00 - Oct 25, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 24, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 14, 2024 - 13:27 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 25, 2024, 9:00 PM ET Oct 25, 2024 21:00 - Oct 26, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 25, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 14, 2024 - 13:30 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 28, 2024, 9:00 PM ET Oct 28, 2024 21:00 - Oct 29, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 28, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 14, 2024 - 13:42 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 29, 2024, 9:00 PM ET Oct 29, 2024 21:00 - Oct 30, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 29, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 14, 2024 - 13:37 EDT

DrFirst Notification - Scheduled System Maintenance - Production - October 30, 2024, 9:00 PM ET Oct 30, 2024 21:00 - Oct 31, 2024 00:00 EDT

DrFirst is performing scheduled system maintenance in our production environment on October 30, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 14, 2024 - 13:43 EDT

DrFirst Notification - Scheduled System Failover - Production - RxInform - October 31, 2024, 7:00 PM ET Oct 31, 2024 19:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 2024 - 14:54 EDT

Scheduled - RxInform will perform a scheduled system failover in our Production environment on October 31, 2024, at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period.
Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.

To see this notice at any time, visit: https://drfirst.statuspage.io/
Oct 15, 2024 - 14:47 EDT

DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - November 2, 2024 - 11:59 PM Nov 2, 2024 23:59 - Nov 3, 2024 03:00 EST

DrFirst is performing annual Daylight Savings Time (DST) maintenance in our staging and production environments from November 2, 2024 at 11:59 PM ET to November 3, 2024 at 4:00 AM ET.

There is anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Oct 16, 2024 - 11:39 EDT

Past Incidents

Oct 18, 2024

DrFirst Notification - Scheduled System Maintenance - Production - October 17, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 EDT

Scheduled - DrFirst is performing scheduled system maintenance in our production environment on October 17, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 10, 17:22 EDT

Oct 17, 2024

Oct 16, 2024

Unresolved incident: PDMP Third-Party Incident for Tennessee.

Oct 15, 2024

DrFirst Notification - Emergency System Maintenance - Staging - Rcopia - October 15, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 15, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 EDT

Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 15, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 9, 11:36 EDT

Oct 14, 2024

DrFirst Notification - Emergency System Maintenance - Staging - Rcopia - October 14, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 EDT

Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 14, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 9, 11:34 EDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

DrFirst Notification - Emergency System Maintenance - Staging - Rcopia - October 11, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 11, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 EDT

Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 11, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 9, 11:16 EDT

Oct 10, 2024

DrFirst Notification - Emergency System Maintenance - Staging - Rcopia - October 10, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT

Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 10, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 9, 11:13 EDT

Oct 9, 2024

DrFirst Notification - Emergency System Maintenance - Staging - Rcopia - October 9, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EDT

Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 9, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 9, 11:10 EDT

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

DrFirst Notification - Emergency System Maintenance - Staging - October 4, 2024, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 4, 22:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 EDT

Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 4, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.
Oct 4, 16:03 EDT