All Systems Operational
Backline
Operational
Canada
Operational
e-Prescribing (Canada)
Operational
Medication History (MedHx) Canada
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Pharmacy Data Network (Ontario)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - Medication History (Canada)
Operational
Electronic Prescribing for Controlled Substances (EPCS)
?
Operational
Huddle
Operational
E-Prescribing Mobile (iPrescribe)
Operational
Medication History (MedHx)
Operational
Electronic Prior Authorization (Myndshft)
Operational
Medical - Eligibility/Benefits Verification(BV)
Operational
Medical - Batch Eligibility
Operational
Medical - Patient Financial Responsibility(PFR)
Operational
Medical - Prior Auth Requirements(PAR)
Operational
Medical - Prior Auth Submission(PAS)
Operational
Medical - PA Status Dashboard
Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Operational
Pharmacy - Pharmacy Prior Authorization
Operational
Pharmacy - Eligibility/Benefits Verification
Operational
Population Risk Management (PRM)
Operational
Total Benefits (Provider Solutions)
Operational
Electronic Prior Authorization (ePA)
Operational
Price Transparency (mBc)
Operational
E-Prescribing Desktop (Rcopia)
Operational
E-Prescribing Desktop Region 1 (Rcopia)
Operational
E-Prescribing Desktop Region 2 (Rcopia)
Operational
E-Prescribing Desktop Region 3 (Rcopia)
Operational
E-Prescribing Desktop Region 4 (Rcopia)
Operational
E-Prescribing Desktop Region 5 (Rcopia)
Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Operational
Patient Engagement (RxInform)
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
System Migrations (SmartProcessor)
Operational
SmartScan
Operational
SmartSig
Operational
SmartSwitch
Operational
Support Services
Operational
Phone Support
Operational
Help Center & Ticket Portal
Operational
Help Center Messaging/Chat
Operational
Third-Party Vendor Services
Operational
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
InfinID
Operational
Pharmacy Network - Prescribing
Operational
Pharmacy Network - Medication History (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance – Staging – Electronic Prescribing for Controlled Substances (EPCS) - May 29, 2025, 1:00 PM ET May 29, 2025 13:00-17:00 EDT
DrFirst is performing system maintenance in our staging environment on Thursday, May 29, 2025, beginning at 1:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 28, 2025 - 22:52 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 28, 2025 - 22:52 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - May 29, 2025, 4:00 PM ET May 29, 2025 16:00-18:00 EDT
DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, May 29th, beginning at 4:00 pm ET.
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 27, 2025 - 09:55 EDT
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 27, 2025 - 09:55 EDT
DrFirst Notification - Scheduled System Maintenance – Staging – Electronic Prescribing for Controlled Substances (EPCS) - May 30, 2025, 9:00 AM ET May 30, 2025 09:00-12:00 EDT
DrFirst is performing system maintenance in our staging environment on Friday, May 30, 2025, beginning at 9:00 AM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 28, 2025 - 22:55 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 28, 2025 - 22:55 EDT
DrFirst Notification - Upcoming DNS Maintenance Notification – MedHx - June 5, 2025, 10:00 PM ET Jun 5, 2025 22:00-22:30 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 15, 2025 - 11:38 EDT
May 15, 2025 - 11:38 EDT
Scheduled -
Dear Valued Customer,
We would like to inform you of an upcoming DNS maintenance activity aimed at enhancing the performance and reliability of our services.
What’s Changing:
As part of our ongoing infrastructure improvements, we will be updating the DNS configuration for the following services:
• medhxapi.drfirst.com
• companion.drfirst.com
What This Means for You:
• Minimal Impact Expected: Most users will experience no disruption.
Recommendations:
• Review your firewall and security settings to ensure compatibility with the updated DNS configuration
• Monitor your systems during the maintenance window for any unexpected behavior
Maintenance Window:
Date: 6/5/2025
Time: 10PM ET
Expected Duration: ~30 Minutes
We appreciate your understanding and cooperation as we work to enhance our services.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
May 14, 2025 - 14:38 EDT
We would like to inform you of an upcoming DNS maintenance activity aimed at enhancing the performance and reliability of our services.
What’s Changing:
As part of our ongoing infrastructure improvements, we will be updating the DNS configuration for the following services:
• medhxapi.drfirst.com
• companion.drfirst.com
What This Means for You:
• Minimal Impact Expected: Most users will experience no disruption.
Recommendations:
• Review your firewall and security settings to ensure compatibility with the updated DNS configuration
• Monitor your systems during the maintenance window for any unexpected behavior
Maintenance Window:
Date: 6/5/2025
Time: 10PM ET
Expected Duration: ~30 Minutes
We appreciate your understanding and cooperation as we work to enhance our services.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
May 14, 2025 - 14:38 EDT
DrFirst Notification - Scheduled System Maintenance – Canada Medication History – June 30, 2025, 10:00 PM ET Jun 30, 2025 22:00-23:00 EDT
We are reaching out to inform you of a scheduled system maintenance affecting the Canada Medication History service.
Maintenance Details:
Date: Monday, June 30, 2025
Time: 10:00 PM to 11:00 PM ET
Impact:
During this maintenance window, the Canada Medication History service may be intermittently unavailable. Access and retrieval of patient medication history data may be affected.
Purpose:
This maintenance is part of our ongoing efforts to enhance system performance, ensure compliance, and support future feature upgrades. We are committed to maintaining the highest standards of reliability and security across our platform.
What You Need to Do:
No action is required on your part. We recommend planning around this window if you anticipate needing uninterrupted access to medication history data.
We apologize for any inconvenience this may cause and appreciate your understanding and partnership.
For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.
Posted on May 21, 2025 - 15:02 EDT
Maintenance Details:
Date: Monday, June 30, 2025
Time: 10:00 PM to 11:00 PM ET
Impact:
During this maintenance window, the Canada Medication History service may be intermittently unavailable. Access and retrieval of patient medication history data may be affected.
Purpose:
This maintenance is part of our ongoing efforts to enhance system performance, ensure compliance, and support future feature upgrades. We are committed to maintaining the highest standards of reliability and security across our platform.
What You Need to Do:
No action is required on your part. We recommend planning around this window if you anticipate needing uninterrupted access to medication history data.
We apologize for any inconvenience this may cause and appreciate your understanding and partnership.
For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.
Posted on May 21, 2025 - 15:02 EDT