All Systems Operational
Backline
Operational
Canada
Operational
e-Prescribing (Canada)
Operational
Medication History (MedHx) Canada
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Pharmacy Data Network (Ontario)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - Medication History (Canada)
Operational
Electronic Prescribing for Controlled Substances (EPCS)
?
Operational
Huddle
Operational
E-Prescribing Mobile (iPrescribe)
Operational
Medication History (MedHx)
Operational
Electronic Prior Authorization (Myndshft)
Operational
Medical - Eligibility/Benefits Verification(BV)
Operational
Medical - Batch Eligibility
Operational
Medical - Patient Financial Responsibility(PFR)
Operational
Medical - Prior Auth Requirements(PAR)
Operational
Medical - Prior Auth Submission(PAS)
Operational
Medical - PA Status Dashboard
Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Operational
Pharmacy - Pharmacy Prior Authorization
Operational
Pharmacy - Eligibility/Benefits Verification
Operational
Population Risk Management (PRM)
Operational
Total Benefits (Provider Solutions)
Operational
Electronic Prior Authorization (ePA)
Operational
Price Transparency (mBc)
Operational
E-Prescribing Desktop (Rcopia)
Operational
E-Prescribing Desktop Region 1 (Rcopia)
Operational
E-Prescribing Desktop Region 2 (Rcopia)
Operational
E-Prescribing Desktop Region 3 (Rcopia)
Operational
E-Prescribing Desktop Region 4 (Rcopia)
Operational
E-Prescribing Desktop Region 5 (Rcopia)
Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Operational
Patient Engagement (RxInform)
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
System Migrations (SmartProcessor)
Operational
SmartScan
Operational
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Operational
SmartSwitch
Operational
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Operational
Phone Support
Operational
Help Center & Ticket Portal
Operational
Help Center Messaging/Chat
Operational
Third-Party Vendor Services
Operational
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
InfinID
Operational
Pharmacy Network - Prescribing
Operational
Pharmacy Network - Medication History (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - October 15, 2025, 7:00 PM ET Oct 15, 2025 19:00-23:00 EDT
DrFirst has been notified by KASPER, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in Kentucky, that they will be performing scheduled maintenance in their production environment on Wednesday, October 15th, beginning at 7:00 pm ET.
During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 14, 2025 - 17:43 EDT
During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 14, 2025 - 17:43 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - October 15, 2025, 9:00 PM ET Oct 15, 2025 21:00-23:00 EDT
DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, October 15th, beginning at 9:00 pm ET.
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 10, 2025 - 18:21 EDT
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 10, 2025 - 18:21 EDT
Important: Web Application Firewall (WAF) Implementation Schedule - Canada MedHx Production Environment Oct 15, 2025 22:00-23:00 EDT
Canada MedHx is implementing a Web Application Firewall (WAF) to strengthen security across our medication history services. We're using a two-phase approach to ensure minimal disruption to your operations.
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:58 EDT
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:58 EDT
Important: Web Application Firewall (WAF) Implementation Schedule - Canada MedHx QA Environment Oct 16, 2025 22:00-23:00 EDT
Canada MedHx is implementing a Web Application Firewall (WAF) to strengthen security across our medication history services. We're using a two-phase approach to ensure minimal disruption to your operations.
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:53 EDT
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:53 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - October 16th, 2025, 10:00 PM ET Oct 16, 2025 22:00 - Oct 17, 2025 00:00 EDT
On Tuesday, October 16th, 2025 at 10:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our production environment.
During the maintenance window, there is no anticipated interruption of services.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 14, 2025 - 12:52 EDT
During the maintenance window, there is no anticipated interruption of services.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 14, 2025 - 12:52 EDT
Important: Web Application Firewall (WAF) Implementation Schedule - Canada MedHx Staging Environment Oct 21, 2025 22:00-23:00 EDT
Canada MedHx is implementing a Web Application Firewall (WAF) to strengthen security across our medication history services. We're using a two-phase approach to ensure minimal disruption to your operations.
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:55 EDT
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:55 EDT
Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - QA Oct 27, 2025 22:00-23:00 EDT
Dear Customer:
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:14 EDT
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:14 EDT
Important: Web Application Firewall (WAF) Implementation Schedule - Canada MedHx Production Environment Oct 27, 2025 22:00-23:00 EDT
Canada MedHx is implementing a Web Application Firewall (WAF) to strengthen security across our medication history services. We're using a two-phase approach to ensure minimal disruption to your operations.
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:58 EDT
Implementation Schedule
QA Environment
Learning Mode: October 6, 2025 at 2:00 PM EDT
Blocking Mode: October 16, 2025 at 10:00 PM EDT
Staging Environment
Learning Mode: October 9, 2025 at 10:00 PM EDT
Blocking Mode: October 21, 2025 at 10:00 PM EDT
Production Environment
Learning Mode: October 15, 2025 at 10:00 PM EDT
Blocking Mode: October 27, 2025 at 10:00 PM EDT
Technical Support:
Our team is available to assist with any questions or concerns.
We appreciate your prompt attention to this matter and your continued partnership.
Posted on Oct 03, 2025 - 14:58 EDT
DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - November 1, 2025 - 11:59 PM Nov 1, 2025 23:45 - Nov 2, 2025 02:00 EST
DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from November 1, 2025 at 11:59 PM ET to November 2, 2025 at 2:00 AM ET.
There is anticipated interruption in services during this maintenance window.
For any questions, please go to DrFirst or contact your DrFirst Channel Manager.
Posted on Oct 08, 2025 - 11:10 EDT
There is anticipated interruption in services during this maintenance window.
For any questions, please go to DrFirst or contact your DrFirst Channel Manager.
Posted on Oct 08, 2025 - 11:10 EDT
Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - Staging Nov 6, 2025 22:00-23:00 EST
Dear Customer:
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:16 EDT
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:16 EDT
Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - Production Nov 13, 2025 22:00-23:00 EST
Dear Customer:
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:18 EDT
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:18 EDT