All Systems Operational
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 2024 - 17:33 EDT
Scheduled - DrFirst is performing scheduled system maintenance in our staging environment on November 20, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Oct 29, 2024 - 17:32 EDT
DrFirst is performing scheduled system maintenance in our production environment on December 4, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Nov 05, 2024 - 09:45 EST
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.
Nov 20, 12:08 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 11:46 EST
Investigating - Some customers may experience intermittent performance issues/slowness with Rcopia Region 3 at this time.
Our engineers are aware and working to resolve this as soon as possible.

Nov 20, 11:19 EST
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 02:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:15 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 01:08 EST
Scheduled - DrFirst is performing emergency system maintenance in our production environment on November 19, 2024, 1:15 AM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://status.drfirst.com/

Nov 19, 01:07 EST
Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 EST
Scheduled - DrFirst is performing scheduled system maintenance in our staging environment on November 18, 2024 at 5:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to http://help.drfirst.com/ or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Nov 18, 16:19 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 22:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:08 EST
Scheduled - On Friday, November 15, 2024 at 9:00 AM ET, DrFirst will be performing scheduled system maintenance to our pharmacy network in our staging environment.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Nov 14, 18:10 EST
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST
Scheduled - On Thursday, November 14, 2024, at 8:00 AM ET, DrFirst will perform scheduled system maintenance on the network load balancer in our staging and production environments.

A brief interruption in services is anticipated during this scheduled maintenance window.

For any questions, please visit http://help.drfirst.ca/ or contact your DrFirst Channel Manager.

The DrFirst Team

Oct 29, 16:47 EDT
Nov 13, 2024

No incidents reported.

Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, November 12, 2024 beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Nov 12, 09:58 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 10:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 10:18 EST
Update - We are continuing to investigate this issue.
Nov 8, 10:04 EST
Update - We are continuing to investigate this issue.
Nov 8, 10:04 EST
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working to resolve this as soon as possible.

Nov 8, 09:47 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST
Scheduled - On Thursday, November 7, 2024 at 9:00 PM ET, DrFirst will be performing scheduled system maintenance to our pharmacy network in our production environment.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Nov 7, 16:33 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, November 7, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

Nov 7, 10:50 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, November 7, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

Nov 7, 10:52 EST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:00 EST
Scheduled - RxInform will perform a scheduled system failover in our production environment on November 7, 2024, at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region: 52.89.91.236 and 100.20.118.222
East US Region: 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period.

Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.

Oct 29, 16:44 EDT
Nov 6, 2024
Resolved - This incident has been resolved.
Nov 6, 10:15 EST
Update - We are continuing to work on a fix for this issue.
Nov 6, 09:52 EST
Update - We are continuing to work on a fix for this issue.
Nov 4, 09:02 EST
Update - We are continuing to work on a fix for this issue.
Nov 1, 14:11 EDT
Update - We are continuing to work on a fix for this issue.
Oct 31, 11:34 EDT
Update - We are continuing to work on a fix for this issue.
Oct 29, 14:18 EDT
Update - We are continuing to work on a fix for this issue.
Oct 28, 09:21 EDT
Update - We are continuing to work on a fix for this issue.
Oct 25, 09:53 EDT
Update - We are continuing to work on a fix for this issue.
Oct 24, 09:38 EDT
Update - We are continuing to work on a fix for this issue.
Oct 23, 09:11 EDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 10:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 18, 09:39 EDT
Update - We are continuing to investigate this issue.
Oct 16, 12:59 EDT
Update - We are continuing to investigate this issue.
Oct 15, 11:02 EDT
Update - We are continuing to investigate this issue.
Oct 14, 10:58 EDT
Investigating - Customers using Rcopia may experience issues accessing PDMP Patient Reports for the state Tennessee. We are working with our partner and will keep this page updated with the current status.
Oct 11, 17:32 EDT