DrFirst Notification - Scheduled System Maintenance - Production - PDMP - January 21, 2025, 10:00 PM ET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 2025 - 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, January 21, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 21, 2025 22:00 - Jan 22, 2025 01:00 EST
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Under Maintenance
EPCS IDP (Experian/ID.me) Operational
PDMP Under Maintenance
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - January 22, 2025, 10:00 PM ET Jan 22, 2025 22:00 - Jan 23, 2025 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 02, 2025 - 10:38 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, January 22, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 02, 2025 - 10:34 EST
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - January 29, 2025, 10:00 PM ET Jan 29, 2025 22:00 - Jan 30, 2025 00:00 EST
DrFirst is performing system maintenance in our production environment on Wednesday, January 29, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Jan 03, 2025 - 11:37 EST
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - February 5, 2025, 10:00 PM ET Feb 5, 2025 22:00 - Feb 6, 2025 00:00 EST
DrFirst is performing system maintenance in our production environment on Wednesday, February 5, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Jan 03, 2025 - 11:47 EST
DrFirst Notification - Scheduled System Failover - Production - RxInform - February 27, 2025, 7:00 PM ET Feb 27, 2025 19:00-20:00 EST
RxInform will perform a scheduled system failover in our Production environment on February 27, 2025 at 7:00 PM ET. Failback will occur on March 6, 2025 at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region: 52.89.91.236 and 100.20.118.222
East US Region: 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.

To view this notice at any time, visit: https://drfirst.statuspage.io/
Posted on Jan 07, 2025 - 17:20 EST
DrFirst Notification - Scheduled System Failback - Production - RxInform - March 6, 2025, 7:00 PM ET Mar 6, 2025 19:00-20:00 EST
RxInform will perform a scheduled system failback in our Production environment on March 6, 2025 at 7:00 PM ET. (Failover will have occurred on February 27, 2025 at 7:00 PM ET.)

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region: 52.89.91.236 and 100.20.118.222
East US Region: 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.

To view this notice at any time, visit: https://drfirst.statuspage.io/
Posted on Jan 07, 2025 - 17:24 EST
Past Incidents
Jan 21, 2025
Intermittent Performance Issues - EPCS
Resolved - This incident has been resolved.
Jan 21, 17:19 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 17:08 EST
Investigating - Some customers may experience intermittent performance issues with EPCS at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jan 21, 16:47 EST
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
DrFirst Notification - Scheduled System Maintenance - Production - PDMP - January 16, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 17, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, January 16, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 15, 09:57 EST
Jan 16, 2025
Jan 15, 2025

No incidents reported.

Jan 14, 2025
DrFirst Notification - Emergency System Maintenance - Staging - MedHx - January 14, 2025, 8:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 14, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 EST
Scheduled - DrFirst is performing emergency system maintenance in our staging environment on Tuesday, January 14, 2025 beginning at 8:00 PM EST.

There is an anticipated interruption in services for approximately 2-3 minutes, during this 30-minute maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 14, 12:06 EST
DrFirst Notification - Scheduled System Maintenance - Production - PDMP - January 14, 2025, 5:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 14, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, January 14, 2025 beginning at 5:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 14, 11:59 EST
Issues with Rcopia Partner Portal
Resolved - This incident has been resolved.
Jan 14, 17:29 EST
Investigating - We are currently aware of intermittent performance issues affecting some customers using the Rcopia Partner Portal. Our engineers are actively investigating and working to resolve the issue as quickly as possible.
Jan 14, 17:04 EST
DrFirst Notification - Scheduled System Maintenance - Staging - EPCS - January 14, 2025, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 14, 17:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:00 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, January 14, 2025 beginning at 1:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 14, 11:54 EST
Intermittent Performance Issues with Rcopia, iPrescribe & EPCS
Resolved - This incident has been resolved.
Jan 14, 16:09 EST
Investigating - Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jan 14, 15:48 EST
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
DrFirst Notification - Scheduled System Maintenance - Staging - PDMP - January 9, 2025, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 9, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:00 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, January 9, 2025 beginning at 1:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 9, 11:19 EST
Jan 8, 2025

No incidents reported.

Jan 7, 2025
DrFirst Canada Notification -Scheduled System Maintenance - Production - January 7, 2025, 5:00 PM ET
Completed - The scheduled maintenance has been completed.
Jan 7, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 17:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment for Canada on Tuesday, January 7, 2025 beginning at 5:00 PM EST.

There may be interruptions in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.ca or contact your DrFirst Channel Manager.

The DrFirst Team
Jan 6, 17:55 EST
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